Remote: Customer Support Representative with Dutch

Nivel carieră: Entry-Level (< 2 years)
Tip job: Full Time
Locație: București
Nivel studii: Studii profesionale

For our client, a multinational BPO company, we are looking for an advanced Dutch speaker willing to work in a multicultural and cool environment.

The candidate should be persuasive, demonstrate strong customer services skills and communication, understand customer needs and requirements to develop effective solutions to customers’ inquires.

Responsibilities

– Receive inquires from end customers via phone, e-mail, or chat

– Identifies the client’s needs correctly and offers the necessary support

– Cooperates with the hierarchical superiors or with the other departments in order to solve the requests coming from the clients

– Makes follow-up and scheduled calls to the client

– Possible tasks: Website information, promo information, products, delivery, order status, product replacement, billing information

Required skills and experience

– Positive attitude, communicative and proactive

– Advanced level of the Dutch language (at least B2->C1), written and spoken

– Good command of English

– Good PC operating skills

– Excellent communication and relationship skills, customer-oriented attitude

– Ability to organize and cooperate

– Excellent analytical skills and attention to detail

Benefits

– Employment contract for an indefinite period

– Meal vouchers after the first 3 months

– Private medical insurance after the first 6 months

– Young and dynamic work environment and opportunities for advancement

– Specialized training within an international company

Other information

The job is fully remote, and the work schedule is in two shifts:

Shift 1: 10:00 – 19:00

Shift 2: 14:00 – 23:00

Note: During the training period, physical attendance is required at the company’s office situated in Bucharest (the first 2-3 weeks).

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